Apply for Customer Service Manager

  1. Responsibilities: 1. Ensure customer satisfaction (CSAT) score excellence. 2. Create and adjust customer service procedures and guideline. 3. Capture fraud indicates transactions and develop a preventive system to avoid. 4. Develop and maintain solid Customer Services and organize a split team. 5. Maintain good relationships with internal and external stakeholders. 6. Liaise with other departments to solve any issues to make sure customer satisfaction high. 7. Liaise with external parties including merchant and 3PL regarding customer satisfaction. 8. Provide daily, weekly and monthly reports for the customer services team and provide insights to improve customer satisfaction Minimum Qualifications: 1. Hands-on experience and good knowledge in E-Commerce customer services. 2. Hands-on experience with analyzing daily data and identifying solutions. 3. Agile to optimized customer experience. 4. Excellent verbal and written communication. 5. Excellent at supporting and training the team. 6. Ability to work under pressure and handle multiple tasks. 7. BA in any field from a respectable university. 8. Fluent in English both oral and written is a must. 9. Familiar with Zendesk/ salesforce/ JIRA ticketing system. 10. Familiar with Csat and NPS score.
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